It is now over! You will need to update the app for everything to work.
Many people are not getting the update option... if you click on the image to the left of OPEN, it will update... sigh.
Current Problems: (Update Sun 9:00 am) - Nothing fixed yet.
What we know:
Apple devices that have bought a Big Farm Monthly Subscription are being locked out (stalls at 88% load) on or slightly after their subscription renews. The problem stays with the device that bought the subscription; the farm will play fine on other devices.
Restarting, rebooting, reinstalling does not work. Switching Wifi/Data will not work. Cancelling your subscription will not work.*
*If you cancel your subscription before it renews, we have had success with people still being able to play. You will get 7 days to renew and keep your growing rewards perks. If you renew in inside that 7 day window, you will be locked out again. I have not heard of any new users getting the subscription.
We won't know till the 15th of December if cancelling your subscription will bring the game back. (It better be fixed before then)
If you dispute you subscription, based on other events, you will probably have your account banned, which will lead to more delay returning to the game when this gets fixed. It is not recommended at this time.
Big Farm has pinned an update on their Facebook page.
There are a few outliers to this trend, but 99% of non-subscription users are not effected. (There has also been the odd Android user, but these were a different issue).
People are getting on in spurts and BF tries different fixes.
They assure me they have directed all of their attention at this problem and that it is very complex.
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I really wish we had a walk around...
I have suggested a possible walk around to try and get people back into the game. I don't know if it is possible on their end.
If you find anything that works, let us know, but we may have to wait it out.
We have been trying to figure out a different walk around independent of the game and have not had an success yet.
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You can play your farm on bigfarm.com. Log in under the second tab using your Facebook Log In. The cafe, fishing, adventure farm and co-op village are missing, but the rest works (warning, interface is lacking.) Picture attached.
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We did a poll to confirm what I suspected, those with renewed subscriptions are locked out. You can find that here:
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Side note - I don't work for BF. I am just another Farmer, and I love helping people. All I can do is pull the pieces together and try to make sense of them and make recommendations to BF.
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From Big Farm:
Sunday:
Thank you all for giving us Information about what and when the issues happened to you! That is very helpful for us in order to reconstruct the situation and find a solution! We really appreciate that and have forwarded everything to our developer Team and they investigate all of it! Please, if you have any Information or something suspicious came up, let us know! Unfortunately, we are still working on it but be assured that we are taking this really serious as we do not want something like this to happen and we are deeply sorry for all our Players that are affected by this. We do not want to lose any of you but are still in need for more time! Kind regards
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From BF: (Monday)
Howdy farmers!
We are aware that there are some issues with the game not loading for players and deeply sorry about it! We know that this situation is very upsetting and annoying for the affected players.
Rest assured that our developer team is trying its best to fix the problem as soon as possible.
They are working on it and we kindly ask for your patience.
Thanks a lot and we apologize for the inconveniences!
Your Big Farm: Mobile Harvest - Team
Tuesday:
Big Farm: Mobile Harvest Howdy Farmers, we apologize that the fix is taking so long. Our team is working on it constantly and we understand how frustrating this situation is. We are so sorry and be assured everyone is trying their best! Again we have to kindly ask for your patience 😔. Kind regards
Wed:
Howdy Farmers, we are really having a bad day and have to apologize that the fix is taking so long😔. Our team is working on it constantly and we understand how frustrating this situation is. We are so sorry and be assured everyone is trying their best! Kind regards
Thur:
Howdy Farmers!
First of all, we know that saying sorry is not enough anymore. But right now we cannot do more than apologize for the connection issues some of you are facing! We understand how frustrating this situation is and that the fix is taking way too long! However, the whole team is working on it and we are doing all we can to find a solution for this condition. Yet, the problem is highly difficult and we need more time. We know that this status is very upsetting and annoying for all of you.
Please be assured that we are constantly working on it but have to ask for a bit more patience!
We will keep you posted if there are any news!
Full details on Farmers Fan Page.
Sorry if you are not a Facebook user. Right now I am too busy to maintain this info on multiple sites.
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